Teleservices for the Cable Industry Exclusively

• Strong product knowledge means you do not have to teach us about your products
• Members of CTAM, WICT, and ATA insures we keep on top of current Cable and Teleservices issues
• In depth knowledge of all billing system including ICOMS and CSG for seamless campaign management
• Proven offer and product positioning strategies that deliver results
• Daily, weekly and monthly reports that give you the Information to manage the complex and every-changing needs of your business
• Agility to move at a moments notice

Consultative Selling

• Our experienced agents are skilled at establishing rapport
• Our style is conversational, not a sales pitch
• Our scripts are designed to give consultants the flexibility to tailor their presentation
• Our knowledge of the full array of products allows us to up sell and/or offer a different product in order to maximize RGUs per contact
• We customize our agent incentives to deliver what you need
• We routinely monitor and score agents to ensure that your customer have positive interactions with us and that sales opportunities are maximized

Committed to Quality

• All agents are monitored both live and via recordings on a weekly basis
• Calls are scored to insure we meet a stringent set of quality standards - The goal is a minimum of 85%; average is 91%
• Agents qualify for sales commissions provided they meet all call quality standards
• All sales are verified following TSR standards, exceeding the minimum requirements
• The Order-Entry department is also quality-focused and feedback indicates we have fewer errors than some client's in-house groups
• We are currently working on SRO accreditation - Less than 1% of ATA member firms have this designation

Best Talent for your Customers

• We have a 4-step interview process (not 2) and less than 10% of candidates are granted a face to face interview with our hiring team
• Our employees are eligible for medical, dental, short-term disability and personal time-off. In late 2009 we introduced 401k, demonstrating our long term commitment to all our employees and their family's financial security
• Our supervisors top 8 years of average call center experience while our leads average 4+ years
• New agents receive a minimum of 1 week classroom training followed by a nesting period of 1 to 2 additional weeks before taking calls independently
• SatCom takes great pride in our culturally diverse staff. Bi-lingual ( predominately English/Spanish) agents are available and historically have been excellent producers.

The SatCom Advantage

Strong product Knowledge
Member of CTAM, WICT & ATA
Knowledge of ICOMS an CSG
Seamless campaign management
Agents skilled at establishing rapport
Trained to up sell for maximum RGU's
Agent monitor in for quality