Affiliations & Awards

Industry Affiliations:

Professional Association for Customer Engagement (PACE)
Cable Television Association for Marketing (CTAM)
Women in Cable Telecommunications (WICT)

Awards:

WorldatWork Work-Life Seal of Distinction, 2016,
WorldatWork Alliance for Work-Life Progress Seal of Distinction, 2015,
TWC Best Sales Performance, 2013,
TWC Call center Quality Award, 2013,
TWC Best Cost per PSU, 2013,
TWC Vendor of the Year, 2013,
Time Warner Cable Quality vendor of the year, 2013
Women in Cable Television (WICT) Lone Star Partner Award, April, 2012
TWC Vendor of the Year, 2012,
Time Warner Cable Quality vendor of the year, 2012
Time Warner Cable Quality vendor of the year, 2011
Time Warner Cable Quality Vendor of the Quarter, 1st Qtr. 2011
Time Warner Cable Quality Vendor of the Quarter, 2nd Qtr. 2011
Time Warner Cable Quality Vendor of the Quarter, 3rd Qtr. 2011
Time Warner Cable Quality Vendor of the Quarter, 4th Qtr. 2011
Time Warner Cable Quality Vendor of the Quarter, 1st Qtr. 2012
Time Warner Cable Quality Vendor of the Quarter, 3rd Qtr. 2012
Time Warner Cable Quality Vendor of the Quarter, 4th Qtr. 2012

Industry Associations and Resources

American Cable Association – www.americancable.org
American Marketing Association – www.marketingpower.com
Professional Association for Customer Engagement – www.ataconnect.org
Association of Cable Communicators – www.cablecommunicators.org
Broadcasting and Cable – www.broadcastingcable.com
Cable Television Association for Marketing – www.ctam.com
CableFax Daily – www.cable360.net/cfax
Connections Magazine – www.connectionsmagazine.com
Contact Center Association – www.contactcenterassociation.com
Customer Interaction Solutions Magazine – www.customer.tmcnet.com
Direct Marketing Association – www.the-dma.org
Global Association for Contact Center Best Practices – www.contactcenterworld.com
Independent Cable News – www.independentcable.com Multichannel News – www.multichannel.com
National Association for Multi-Ethnicity in Cable – www.namic.com
National Association of Call Centers – www.nationalcallcenters.org
National Cable Television Association – www.ncta.com
National Cable Television Cooperative – www.nctconline.org
Television Week – www.tvweek.com
The Morning Bridge – www.mediabiz.com/subscribe
Women in Cable Telecommunications – www.wict.org