SatCom was founded with the idea that quality is the cornerstone of our business. All of our agents are monitored daily by our in-house Quality Assurance experts and we review every order to ensure that customer expectations are met or exceeded.
In addition, SatCom is monitored by an independent monitoring firm which compares our results to other leading teleservices vendors. In competing daily against the other accredited and award winning firms, SatCom has had the highest quality scores for the last 7 of 8 QTR’s with scores over 5% higher than the average of all vendors. SatCom was named Time Warner Cable’s Quality Vendor of the Year for 2011, 2012 and 2013.