SatCom Marketing named Time Warner Cable’s Quality Vendor of the Year for 2012

SatCom Marketing, LLC is one of nine Time Warner Cable preferred vendors eligible for the award, which is based on over 5500 randomly sampled customer telephone calls over a 52-week period. The calls were scored by an independent call qualifying firm and are based on 18 different quality criteria including sales technique, product knowledge and regulatory compliance. Leading up to the Vendor of the Year Award, SatCom Marketing was named Time Warner Cable’s Quality Vendor of the Quarter for 3 quarters in 2012 and has won the quarterly award 7 of the last 8 quarters. SatCom was also the Time Warner Cable Quality Vendor of the Year for 2011.
“This award is a testament to the hard work and focus of our entire call center team,” said SatCom Marketing Founder and President, F. Dale Wunderlich…