Technology

Technology is critical to success in the teleservices industry.  That’s why SatCom maintains a team of IT professionals dedicated to working with our clients to drive the success of every campaign.  We build and maintain optimized solutions to make sure your project runs smoothly and delivers maximum return-on-investment. 

Our TCPA-compliant dialing-platform and call management capabilities are designed to be easily scalable so we can handle any size project.  This technology allows us to seamlessly blend inbound and outbound calls in a way that optimizes sales and service while minimizing cost.  Our call handling system provides a host of options including prioritized agent distribution, call recording, recorded message delivery, call transfers and email capabilities.  We provide connectivity and support for many major billing systems including CSG, ICOMS and ACSR.  Our system can connect to a database of your customers to allow for a screen pop of customer records in real-time to enhance the customer experience and help reduce costs.

With UPS backup and a standby power generator, we maintain a 99.99%+ uptime standard and can continue to handle your programs no matter what is happening around us.  Our technology group is designed to ensure your customer facing programs will be up and running right when you need them.