SatCom Blog
New FCC Rules for Telemarketing to Wireless Numbers Approaching Fast
Rule changes for companies that use outbound telemarketing to market their products and services are coming up fast. Specifically, marketing to wireless numbers will require "prior express written consent" from the called party before you can call even your current customers with product offers. For our clients, this can be as much as 70% of their customer base. Don't hesitate to reach out to us here at SatCom Marketing if we can help explain these upcoming rule changes or if you need help reaching out to your customers to get express written consent. Read More...SatCom Marketing named Time Warner Cable's Quality Vendor of the Year for 2012
(Minneapolis, MN) - SatCom Marketing, LLC, a teleservices company located in Minneapolis, MN was named the Time Warner Cable Quality Vendor of The Year for 2012. This is the second straight year SatCom has won the award that Time Warner Cable bestows on its top teleservices vendor in recognition of call quality and compliance to national telemarketing standards of conduct. SatCom was also named the Time Warner Cable Quality Vendor of the Quarter for the 4th quarter of 2012.SatCom Marketing, LLC is one of nine Time Warner Cable preferred vendors eligible for the award, which is based on over 5500 randomly sampled customer telephone calls over a 52-week period. The calls were scored by an independent call qualifying firm and are based on 18 different quality criteria including sales technique, product knowledge and regulatory compliance. Leading up to the Vendor of the Year Award, SatCom Marketing was named Time Warner Cable's Quality Vendor of the Quarter for 3 quarters in 2012 and has won the quarterly award 7 of the last 8 quarters. SatCom was also the Time Warner Cable Quality Vendor of the Year for 2011.
"This award is a testament to the hard work and focus of our entire call center team," said SatCom Marketing founder and President, F. Dale Wunderlich, "Time Warner Cable works with some of the best teleservices vendors in the country and to win this award two straight years against such strong competition makes a real statement about SatCom's dedication to quality."
There are several components to the quality initiative. Live calls are monitored on a daily basis and each week a list of randomly selected call recordings is reviewed by a 3rd party. Over the course of each quarter, every SatCom Marketing agent is monitored at least once and most receive multiple reviews. 97.2% of SatCom Marketing calls were rated good, very good or excellent. SatCom also achieved a score of 99.5% for the month of August which is the highest monthly score Time Warner Cable's third party monitoring firm has ever recorded.
"Winning the Vendor of the Year award is great recognition for our team," said Wunderlich, "But our real objective is to generate quality sales and meaningful customer interactions for our clients. When our clients are successful, we know we've done a good job."
SatCom Marketing one of 54 organizations to earn Work-Life Seal of Distinction
WorldatWork's Alliance for Work-Life Progress (AWLP) announced SatCom Marketing as one of 54 organizations that have earned the Work-Life Seal of Distinction for 2013. The seal is a unique mark of excellence designed to identify organizational success in work-life effectiveness. This year, 54 honorees were selected, representing organizations from across the country in both the public and private sector, from a variety of industries. 2013 Seal of Distinction awardees will be honored at the Work-Life Awards Gala at the AWLP Work-Life Forum in Baltimore, Md., on Feb. 28, 2013.
"This second administration of the AWLP Work-Life Seal of Distinction represents more than a doubling of the number of employers who have successfully demonstrated leadership in workplace strategies and practices," said Kathie Lingle, WLCP, executive director, WorldatWork's Alliance for Work-Life Progress. "The growing response to our challenge for change is evidence that organizations everywhere realize that enterprise success in this century requires new ways of thinking, managing and working."
Applicants were evaluated based on the breadth and depth of their work-life portfolio, and had to provide evidence of their support in areas spanning dependent care, health and wellness, workplace flexibility, financial support, paid and unpaid time off, community involvement and efforts to transform organizational culture.
SatCom Employees raise money for Hurricane Sandy relief
Our employees raised $1,450 to benefit the victims of
Hurricane Sandy. The effort was initiated by employees who wanted to do something to help the victims of the hurricane that had lost their homes, possessions, and in some case, even family members.
SatCom's employees and sales agents had the opportunity over a two day period to donate a portion of their salary or commissions on their sales to hurricane victims with the company matching all donations two to one. All money raised was given to the Red Cross relief effort for Hurricane Sandy victims.
